RETURN & REFUND POLICY

Last Updated: May 2026

Sanchez Enterprises maintains a strict refund structure to ensure clarity and consistency for all customers.

Refund Eligibility

Refunds are issued only if the customer receives the incorrect product.

A refund may be approved if:

• The item received is not the product ordered

• The customer notifies us within 7 days of delivery

• Proof is provided (order number, photos, etc.)

• Our team verifies the error

Non‑Refundable Situations

Refunds will not be issued for:

• Correct items received

• Items functioning as described

• Buyer’s remorse or preference changes

• Accidental orders

• Customer misuse or damage

• Delays caused by carriers or customs

Returns & Exchanges

Sanchez Enterprises does not accept returns or exchanges under any circumstances unless the wrong item was shipped.

Refund Processing

Approved refunds are processed within 5–10 business days, depending on the customer’s financial institution.